MCP defines how an agent client (Claude, Cursor, your own agent runtime) discovers and invokes capabilities exposed by an MCP server — tools the agent can call, resources it can read, and prompts it can reuse. A single well-designed MCP server can be consumed by any MCP-aware client.
Before MCP, each agent framework had its own bespoke integration approach; MCP makes tool integrations portable. Organizations often build a "custom MCP" — an MCP server tailored to their proprietary tools, data sources, and governance requirements — which an off-the-shelf server cannot provide.
MCP is actively evolving; the spec is open and community-maintained, and the ecosystem of MCP servers covers CRMs, helpdesks, cloud platforms, and internal tooling.