Custom AI chat agents, built for your business
A services practice that designs, builds, and operates AI chat agents on your stack. Grounded in your knowledge base, integrated with your CRM and helpdesk, across web, WhatsApp, SMS, Slack, and Teams.
What a GrowTK chat agent does
A chat agent you can put in front of customers in production — not a general-purpose LLM with a reply box taped onto it.
Omnichannel
Web, WhatsApp, SMS, Slack, Teams, Intercom, social DMs — one persona, shared context across channels.
Grounded in your KB
Retrieval-augmented so the agent cites your docs, policies, and product data — not its imagination.
Acts on your systems
Creates tickets, updates records, processes refunds within policy, and triggers workflows via tool calls.
Governed by policy
Constitutional layer defines what the agent can say and do. Every conversation logged and auditable.
Live analytics
Deflection, resolution rate, CSAT, and topic trends dashboards update in real time.
Multilingual
Detects the customer language and responds natively across 50+ languages.
Ingest → Reason → Act → Escalate
The four-stage loop every GrowTK chat agent follows. Each stage has its own guardrails and telemetry.
Ingest
Pull your knowledge base, product data, policies, and past conversations into a governed index.
Reason
Retrieval-grounded reasoning with your preferred foundation model (Claude, GPT, or self-hosted).
Act
Tool calls into your CRM, helpdesk, commerce, and internal APIs — bounded by policy.
Escalate
Hand off to humans on low confidence, sensitive topics, VIPs, or explicit user request.
Where chat agents ship first
The highest-volume, highest-ROI chat workflows across industries we deploy into most.
Customer support
Deflect 60–80% of inbound tickets on order status, account, FAQ, and returns workflows.
E-commerce
Product discovery, size/fit, cart recovery, order lookup, returns — across web and social.
Healthcare
Appointment scheduling, intake, and patient FAQ — HIPAA-aware, integrated with your EHR.
Education
Student support, enrollment inquiries, and course FAQ with FERPA-safe authentication.
B2B SaaS
Trial onboarding, billing questions, documentation search, and in-app support.
Real estate
Property inquiries, showing scheduling, and qualification across web chat and WhatsApp.
Governed chat, not freeform chat
Every conversation is logged with its retrieval sources, policy evaluations, and tool calls. Compliance teams get full audit-grade visibility.
AI Chat Agents — FAQs
The questions support, engineering, and compliance leads ask before rolling out chat AI.
Put a chat agent in front of your customers
Book a 30-minute session. We'll map your highest-volume inbound topics and share a reference deployment close to your stack.